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Frequently Asked Questions

A collection of common questions and answers that you may have
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Agrodana & Products
  • Is Agrodana Futures A Licensed Company?

    Yes! We are a fully licensed futures broker company. Our license can be checked via this link: http://www.bappebti.go.id/?pg=pelaku_pasar_pialang

  • When Was Agrodana Futures Established?

    PT. Agrodana Futures was established in year 2000

  • Where Are Agrodana’s Offices?

    Our head office is in Menara Batavia Lt. 3A, JL. KH Mas Mansyur Kav 126, Jakarta 10220. We also have branches in Surabaya, Lampung and Bandung. The address of the branches can be checked via this link

  • What Trading Platform Does PT. Agrodana Futures Provide For Clients?

    We provide our clients with the most popular trading platform, Metatrader4 (MT4)

  • Is Forex Trading Very Risky?

    Yes. Forex trading is indeed very risky

  • Can I Suffer An Over Loss On My Trading Account?

    Yes, you can. Clients are fully responsible for any losses incurred as a result of excessive price movements, including but not limited to Open Gap (New York Holiday and Friday Market Close), price jumps and hectic markets.

  • What Can I Trade At Agrodana?

    Clients can choose to trade Forex, CFD Stock Indices and Commodities

  • Which Forex Pairs Can Be Traded?

    7 majors currencies: EURUSD, GBPUSD, AUDUSD, USDJPY, USDCHF, USDCAD, NZDUSD

    5 cross rates: EURGBP, EURJPY, GBPJPY, CHFJPY, AUDJPY

  • Which CFD Stock Indices Are Available For Trading?

    Asian CFDs: Japan stock index and Hong Kong stock index

    US CFDs: S&P500 index, Nasdaq index and Dow Jones index

  • Which Commodities Are Available For Trading?

    Crude oil, Gold, Silver, Cacao, Coffee, Tin and Olein

  • What is BID/ASK Price?

    BID price is the best SELL price available for an instrument at a certain point in time

    ASK price is the best BUY price available for an instrument at a certain point in time

    Both BID and ASK prices on Agrodana MT4 platform are tradeable live prices

  • What is Spread?

    Spread is the difference between BID and ASK prices

  • What is PIP?

    PIP stands for Price Interest Point. It is the smallest scale to measure changes in prices of a currency pair.

  • What Are The Margin Requirements For Agrodana’s Products Per Lot?
    RegularMini
    ForexUSD 1.000USD 100
    GoldUSD 1.000USD 100
    CFD SilverUSD 2.000USD 200
    CFD Dow JonesUSD 1.500USD 150
    CFD S&P 500USD 1.500USD 150
    CFD NasdaqUSD 1.500USD 150
    CFD Crude OilUSD 2.000USD 200
    Asian Stock Indices Day TradeRp 5.000.000USD 50
    Asian Stock Indices OvernightRp 16.000.000USD 160
  • How to Calculate Profit/Loss in Forex

    For EURUSD/GBPUSD/AUDUSD/NZDUSD:

    P/L = (Sell Price – Buy Price) x Contract Size x Lots

    For USDJPY/USDCHF/USDCAD:

    P/L = ((Sell Price – Buy Price) x Contract Size x Lots) / Liquidation Price

    For EURJPY/GBPJPY/AUDJPY/CHFJPY:

    P/L for BUY positions = ((Sell Price – Buy Price) x Contract Size x Lots) / Current Bid Price USDJPY

    P/L for SELL positions = ((Sell Price – Buy Price) x Contract Size x Lots) / Current Ask Price USDJPY

    For EURGBP:

    P/L for BUY positions = (Sell Price – Buy Price) x Contract Size x Lots x Current Bid Price GBPUSD

    P/L for SELL positions = (Sell Price – Buy Price) x Contract Size x Lots x Current Ask Price GBPUSD

  • How to Calculate Profit/Loss in CFD Stock Indices, Gold & Silver

    For Asian and US CFD Stock Indices:

    P/L = (Sell Price – Buy Price) x Contract Size x Lots

    For Gold & Silver:

    P/L = (Sell Price – Buy Price) x Contract Size x Lots

  • Are There Any Interest/Swaps Charged On Open Positions?

    Yes, there are interest/swap charged on open positions based on the products traded. The rate is updated weekly. Full table can be found below

    ItemsBUYSELL
    EURUSD-3.50%+0.50%
    USDJPY+2.90%-5.90%
    GBPUSD-2.50%-0.50%
    USDCHF+2.25%-5.25%
    AUDUSD-3.15%+0.15%
    EURJPY+1.40%-4.40%
    GBPJPY+2.25%-5.25%
    CHFJPY-0.40%-2.60%
    AUDJPY+2.00%-5.00%
    EURGBP-2.75%-0.25%
    NZDUSD-1.65%-1.35%
    USDCAD-1.25%-1.75%
    GOLD (LLG)-5.75%+2.75%
    SILVER-5.75%+2.75%

  • How to Calculate Interest/Swaps on Open Positions?

    For EURUSD/GBPUSD/AUDUSD/NZDUSD/XAUUSD/SILVID:

    Daily interest/swaps = (Contract Size x Lots x Interest Rate % x Interest Day x Close Price) / 360

    For USDJPY/USDCHF/USDCAD:

    Daily interest/swaps = (Contract Size x Lots x Interest Rate % x Interest Day) / 360

    For AUDJPY/EURJPY/GBPJPY/EURGBP:

    Daily interest/swaps = (Contract Size x Lots x Interest Rate % x Interest Day x Close Price of Base Currency) / 360

    For CHFJPY:

    Daily interest swaps = (Contract Size x Lots x Interest Rate % x Interest Day ) / (360 x Close Price of USDCHF)

    Interest Day for Monday, Tuesday, Thursday and Friday = 1

    and Interest Day for Wednesday = 3

    Base Currency is the first currency appearing in a currency pair quotation

  • How Much Is Agrodana’s Rollover Fee?

    Rollover Fee is only applicable to CFD Stock Indices (Asian and US indices) and other CFD Products such as CFD Crude Oil & CFD Silver. The rollover fee is set at Rp 250.000 per lot (for regular account) and USD 2 per 0.1 lot (for mini account).

  • How Do You Calculate Rollover Adjustments?

    Calculation for rollover adjustments will look at current open positions held by clients at the end of rollover day.

    For BUY positions = (Close price of OLD contract – Close price of NEW contract) x Contract Size x Number of lots

    For SELL positions = (Close price of NEW contract – Close price of OLD contract) x Contract Size X Number of lots

  • What Are The Spreads For Agrodana’s Products?
    ItemsSpreads
    EURUSD, GBPUSD, AUDUSD, USDJPY, USDCHF, USDCAD, NZDUSD3 pips and 1 pip*
    (*T&C apply)
    GBPJPY7 pips and 4 pips*
    (*T&C apply)
    EURJPY, CHFJPY, AUDJPY, EURGBP4 pips and 2 pips*
    (*T&C apply)
    GOLD (XAUUSD)USD 0.40 and USD 0.30*
    (*T&C apply)
    CFD Spot SilverUSD 0.05 and USD 0.03*
    (*T&C apply)
    CFD Crude OilUSD 0.05
    CFD Japan Index1st Session: 5 index points
    2nd Session: 10 index points
    CFD Hong Kong Index5 Index points
    CFD Dow Jones Index10 index point
    CFD S&P 500 Index1 Index point
    CFD Nasdaq Index2 Index points

  • What Are The Trading Hours For Products At Agrodana?

    ItemsSummer Time (WIB)Winter Time (WIB)
    EURUSD, GBPUSD, AUDUSD, USDJPY, USDCHF, GBPJPY, EURGBP, EURJPY, CHFJPY, AUDJPY, USDCAD, NZDUSD06.00 Monday - 03.30 Saturday06.00 Monday - 04.30 Saturday
    GOLD (LLG)Monday 06.00 - 04.00 WIB Next Day
    Tuesday-Thursday 05.00 - 04.00 WIB Next Day
    Friday 05.00 - 03.30 WIB Next Day

    No tradings between 04.00 - 05.00    		Monday 06.00 - 05.00 WIB Next Day
    Tuesday-Thursday 06.00 - 05.00 WIB Next Day
    Friday 06.00 - 04.30 WIB Next Day

    No tradings between 05.00 - 06.00
    CFD Spot SilverMonday 06.00 - 04.00 WIB Next day
    Tuesday-Thursday 05.00 - 04.00 WIB Next day
    Friday 05.00 – 03.30 WIB Next day

    No tradings between 04.00 - 05.00 WIB    		Monday 06.00 - 05.00 WIB Next day
    Tuesday-Thursday 06.00 - 05.00 WIB Next day
    Friday 06.00 – 04.30 WIB Next day

    No tradings between 05.00 - 06.00 WIB
    CFD Crude OilMonday 06.00 - 04.00 WIB
    Tuesday-Friday 05.00 - 04.00 WIB

    No tradings between 04.00 - 05.00 WIB    		Monday 06.00 - 05.00 WIB
    Tuesday-Friday 06.00 - 05.00 WIB

    No tradings between 05.00 - 06.00 WIB
    CFD Dow Jones Index, CFD S&P 500 Index, CFD Nasdaq Index06.00 - 03.1506.00 - 04.15

    Items1st Session (WIB)2nd Session (WIB)
    CFD Japan Index06.30 - 13.2514.15 - 01.00
    CFD Hong Kong Index08.15 - 11.0012.00 - 15.30

  • How Much Are The Commissions?

    For a regular account 1 lot of settled trade is charged USD 50 and for mini account the charge is USD 5 per 0.1 lot settled

  • Does Agrodana Provide Leverage For Clients?

    Yes! We do provide leverage. For forex, leverage available is 100:1

  • Does Agrodana Futures Have Mobile Application For Clients?

    Yes! Clients can stay updated and receive all the latest data and news through Agrodana News App which can be downloaded from Apple’s App Store and Google’s Playstore. More information can be found here

    On top of that, to execute trades anywhere and anytime, clients can download Agrodana MT4 from Apple’s App Store and Google’s Playstore.

  • Do You Have An Introducing Broker (IB) Program?

    Not currently

Deposits & Withdrawals
Metatrader4
  • What is Metatrader4?

    Metatrader4 (MT4) is a trading platform we provide our clients for trading

  • Where Can I Download MT4?

    MT4 can be downloaded straight from our website or through this link

  • How To Trade Using MT4?

    To learn more about how to trade using MT 4 please click on this link

  • Can I Trade From My Android/iOS Devices?

    Yes you can. First you need to download the Metatrader4 App from Apple’s app store or Google’s playstore.

  • How Do I Install MT4 On Android/iOS Devices?

    Go to the Appstore/Playstore. Then search for Metatrader4 and install the app.

    Open the app and choose “login to an existing account” if you have an account number or choose “open a personal demo account” if you do not have an account already and want to test the demo.

    Then type in “Agrodana Futures” in the search column.

    You would then be presented with two servers: Agrodana Live and Agrodana Demo.

    Choose the appropriate one and you are good to go

  • Are MT4 Demo Prices The Same As MT4 Live Prices?

    Yes, they are the same.

  • What Is The Maximum Trade Per Click?

    Maximum trade per click is 50 lots for regular account and 8 lot for mini account

  • How Is Trade Updated On MT4?

    Trade is updated real-time and trading statements can be printed anytime

  • How To Open Demo Account On MT4?

    You can open demo accounts to practice before going live. Demo accounts can be created for MT4 on PC, Laptop, Android, iPad and iPhone.

    For detailed explanation on how to create your demo account, please follow this link.

  • How Do I Change My MT4 Password on PC?

    Go to “Tools” > “Options” > “Server” > “Change”

    Input your current master password first, then choose whether you want to change the master password or investor password. Lastly, type in your new password twice and click “OK”

    Please note that password must be combination of alphabets and numbers

  • How Do I Change My MT4 Password From Android?

    Open MT4 app on your Android devices.

    Open the menu ( ≡ ) and tap on your displayed account number at the top.

    MT4 Mobile Demo Account

    On the next screen, tap on the three dots at top right and choose change password.

    change password mt4

    On the next screen, tap on the “Change Master Password” to choose which password to change. You will be presented with 2 options whether to change your Master Password or to change your Investor Password.

    Choose the “Change Master Password” if you want to change your current password or choose the “Change Investor Password” if you want to change or create Investor Password for your trading account.

    mt4 master password

    After you fill out the details, just tap “NEXT” to finish the process.

    Please remember that to be able to change any password, you will need the current master password.

  • How Do I Change My MT4 Password From iOS Devices?

    For detailed explanation on how to change your MT4 password on iOS devices such as iPad or iPhone, please follow this link

  • What Kind Of Charting System Is Available In MT4?

    Charting system in MT4 is very advanced but user-friendly. Clients can check unlimited amount of charts ranging starting from 1Minute chart to Yearly chart. On top of that there is wide range of technical indicators available. It’s a drag-and-drop system.

  • What Type Of Orders Are Available?

    You can execute trade directly at market price or you can place limit orders and stop orders

  • Where Can I Find My Statement?

    Inside MT4, go to “Terminal” section at the bottom. Then choose “Account History” tab. Right-click on any order and choose “Save As Report”.

    If you need to choose a certain time frame then first choose “Custom Period” and set the dates. Then choose “Save As Report”

  • I Cannot Connect To My Account. What To Do?

    If you are having problem connecting to your account, please check the “Connection Status Bar” at the bottom right of MT4 (shown in the picture below). You should see green and red color bars.

    If you see “Invalid Account” status => wrong username or password. Please check your login details again.

    If you see “No Connection” status => you are not connected to internet. Please connect to internet first.

    If you see “Common Error” status => your internet connection is too slow. Please check your internet connection and restart MT4.

    If you still cannot connect to your account then please contact our office.

  • Some Symbols Are Missing. What To Do?

    For PC or Laptop users simply right-click anywhere inside “Marketwatch” column, a menu would show up. Choose “Show All” if you would like to show all the symbols or choose “Symbols” if you would like to show only a select few.

    For more detailed explanation on how to show symbols in MT4 for PC/Laptop/Android/iPad/iPhone please check this link.

  • Some Symbols Are Not Needed. How To Remove Them?

    For PC or Laptop users, there are two ways to do it. First, right-click on the symbol that is not needed inside “Marketwatch” column, then choose “Hide”. Another way to do this is by right-clicking inside “Marketwatch” column and choose “Symbols”. You then choose which symbols to show and which symbols to hide by double-clicking on the $ icon

    For more detailed explanation on how to show symbols in MT4 for PC/Laptop/Android/iPad/iPhone please check this link.

  • Is Agrodana a 4-Digit or 5-Digit Broker?

    Our forex prices are quoted in 5-digit format

No questions matching current filter

Get in touch with Us

Call Us

(+62-21) 5790 2535

Email Us

[email protected]

Agrodana Futures

Feedback/Complaint:

Telp: 021-57902535 (Compliance Division)
Email: [email protected]
Online Complaints:
https://pengaduan.bappebti.go.id

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